Technical Support

Working Student, Part-time · Israel

Your mission

About the job

Idomoo is revolutionizing the world of video, empowering brands to create and deliver personalized,
interactive, and customizable videos at an unmatched scale and speed. How do we do it? Our award-
winning Next Generation Video Platform leverages automation tools and AI to combine data with video
creative, generating millions of videos in real-time.
Position Overview:
We seek a Technical Support Specialist to join our team for an exciting and challenging role.

Key Responsibilities:
● Provide Tier 2/3/3.5 technical support
● Troubleshoot technical issues and deliver client support services for international clients
using our SaaS & AI platforms.
● Offer technical assistance to clients and employees across various projects.
● Monitor and operate processes within our AWS-based platform
● Work with industry-leading tools, including OpenSearch, Elasticsearch, Grafana, AI tools,
Salesforce, Linux, MongoDB, PagerDuty, and more
● Opportunity to grow in a flexible environment, taking on advanced Tier 3.5 and Tier 4
development tasks.

Your profile

Requirements:
● 2-3 years of experience in technical support, either working with international clients or
technological military expertise
● Technical orientation and out-of-the-box thinking
● Basic knowledge of cloud technology, TCP/IP, Linux, and PC troubleshooting
● High proficiency in English (both written and spoken) as the job involves global client
communication
● Availability to work shifts, including day, afternoon, evening, weekends and holidays
● Fast learner, able to adapt to changes and new technologies quickly
● Strong team player

Advantages
● Basic scripting and coding skills
● Experience with cloud environments (AWS, MS Azure, or Google Cloud)
● Knowledge of additional languages

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About us

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Thank you for your application. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@idomoo.com.